Shipping policy
Shipping Policy
At CECEfinds, we aim to process and ship your order as quickly and safely as possible.
Processing Time
Orders are generally processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be longer during sales, promotions, holidays, or other busy periods.
Shipping within Australia
We currently ship orders within Australia using Australia Post.
Shipping options and costs will be displayed at checkout based on your delivery address, parcel size, and available Australia Post services.
Once your order has been dispatched, you will receive a tracking number where tracking is available.
Delivery times provided at checkout are estimates only and may vary due to Australia Post delays, public holidays, severe weather, or circumstances outside our control.
Australia Post Protection & Extra Cover
CECEfinds uses Australia Post for delivery. Depending on the Australia Post service used, parcels may include compensation for loss or damage.
For domestic Parcel Post and Express Post, Australia Post generally provides up to $100 of included compensation for loss or damage, subject to Australia Post's terms, conditions, eligibility requirements, and exclusions.
For items valued above the included compensation amount, Australia Post Extra Cover may be available for eligible items. Extra Cover provides additional protection for loss or damage while the parcel is being carried by Australia Post, with cover available up to the specified value of the item, generally up to $5,000 for eligible domestic parcel services.
Important Information About Extra Cover
Extra Cover is an optional service and is subject to Australia Post's applicable fees, terms, conditions, exclusions, and eligibility requirements.
If Extra Cover is not purchased, an eligible parcel may still qualify for the included compensation of up to $100, depending on the Australia Post service and the circumstances of the claim. Claims are assessed by Australia Post on a case-by-case basis.
Australia Post may require proof of lodgement, proof of value, photographs, packaging, receipts, or other supporting information when assessing a claim.
Please note: Australia Post does not describe Extra Cover as general insurance. It is an optional compensation/protection service for eligible loss or damage occurring while the item is being carried by Australia Post.
High-Value Orders
For orders with a higher value than the standard included compensation, CECEfinds may use or recommend an Australia Post service with Extra Cover where available.
The maximum amount of protection available depends on the Australia Post service, item type, destination, and other applicable conditions.
Where Extra Cover is purchased for an order, the applicable coverage will be subject to Australia Post's current terms and conditions.
Damaged Parcels
If your order arrives damaged:
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Please take clear photographs of the parcel, shipping label, outer packaging, inner packaging, and damaged item.
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Contact CECEfinds as soon as possible.
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Keep the original parcel and all packaging until the matter has been resolved.
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Do not dispose of the damaged item or packaging unless instructed to do so.
CECEfinds may need to provide information or documentation to Australia Post as part of a compensation claim.
Where appropriate, we will assist with the Australia Post claims process.
Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within a reasonable timeframe, please contact CECEfinds.
We may lodge an enquiry or compensation claim with Australia Post where appropriate.
For lost domestic parcels, Australia Post generally pays eligible compensation to the sender, unless the sender waives their entitlement or other arrangements apply.
Please note that Australia Post claims may take time to investigate and resolve.
Delivery Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
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Around your property
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Your mailbox or designated delivery area
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With household members
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With neighbours
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Your building's mailroom or reception, if applicable
If you still cannot locate the parcel, contact CECEfinds so we can assist with an investigation.
Authority to Leave
If an Authority to Leave (ATL) option has been selected or authorised, the parcel may be left at the nominated delivery location.
Customers should consider the risks associated with selecting Authority to Leave, particularly for valuable orders.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing a correct and complete delivery address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional postage may be required before the order can be reshipped.
Delivery Delays
CECEfinds is not responsible for delivery delays caused by circumstances outside our reasonable control, including Australia Post delays, extreme weather, natural disasters, public holidays, industrial action, incorrect addresses, or other unforeseen circumstances.
Where possible, we will assist customers in tracking their orders and communicating with Australia Post.
Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL).
Australia Post compensation and Extra Cover operate separately from any rights and remedies available under the Australian Consumer Law.
Changes to This Shipping Policy
CECEfinds reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page.