Refund policy

Refund & Return Policy

At CECEfinds, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to assist you.

Returns for Change of Mind

We may accept returns for change-of-mind purchases at our discretion.

To be eligible for a change-of-mind return:

  • You must contact us within 14 days of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging, tags, and accessories where applicable.

  • You are responsible for the return postage costs unless otherwise agreed by CECEfinds.

  • The original shipping fee is generally non-refundable for change-of-mind returns.

Some items may not be eligible for change-of-mind returns where they are personalised, customised, or otherwise not suitable for return due to their nature.

Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law (ACL) are not affected by this policy.

If an item is faulty, damaged before delivery, significantly different from its description, or you received the wrong item, please contact us as soon as possible.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide a:

  • Repair

  • Replacement

  • Refund

  • Other appropriate remedy

We may ask you to provide photographs or other information to help us assess the issue.

If the item needs to be returned because of a problem covered by the Australian Consumer Law, CECEfinds will arrange or reimburse reasonable return postage costs where required.

Change of Mind vs. Consumer Guarantees

A change-of-mind return is different from a return involving a product that does not meet Australian Consumer Law consumer guarantees.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Refunds

Once your return has been received and assessed, we will notify you of the outcome.

If a refund is approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Items Lost or Damaged During Return Shipping

Customers are responsible for ensuring that approved change-of-mind returns are packaged securely and sent using an appropriate tracked shipping service.

CECEfinds is not responsible for items that are lost or damaged while being returned by the customer, unless otherwise required by law.

How to Request a Return

To request a return or report an issue with your order, please contact CECEfinds with:

  • Your order number

  • The item(s) concerned

  • The reason for the return

  • Photos of the item and packaging, where applicable

Please do not send an item back without contacting us first, as unauthorised returns may cause delays in processing your request.

Policy Updates

CECEfinds may update this Refund & Return Policy from time to time. The latest version will be published on this page.

At CECE FINDS, we want you to love your purchase. Please choose your size and items carefully before placing your order.

Change of Mind

We do not offer refunds for change of mind, including incorrect size, colour or style selection.

Please check our size guide and product descriptions before ordering.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us within 7 days of receiving your order with your order number and photos of the issue.

We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Returns

Please contact us before returning any item. We will provide return instructions if your return is approved.

Items returned without prior approval may not be accepted.

Australian Consumer Law

This policy does not exclude or limit any rights you have under the Australian Consumer Law (ACL).

For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

Contact

For any questions regarding returns or refunds, please contact us through the contact details provided on our website.

Last updated: 5 September 2026